Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day risk-free return policy for all items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

1

Initiate Your Request

Contact our customer support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing